Terms and Conditions

Last updated: 29 September 2026

1. Introduction

These Terms govern the purchase and use of the services offered on digitalgamesharing.it. By placing an order, you accept everything set out here in full.

2. Nature of the service

DigitalGameSharing LTD provides digital game accounts and digital keys for PlayStation and Xbox. For shared accounts, a non-exclusive licence of use is granted and the account remains the property of DigitalGameSharing LTD; for private accounts and digital keys, the customer receives a product dedicated to their own personal, non-commercial use. Under no circumstances does the customer acquire the right to resell or transfer the product to third parties. Using the product for the person you are giving it to as a gift, or for a member of your family, or sharing a private account with a friend, is not a transfer to third parties (see section 6); resale remains prohibited.

3. Registration

To receive the product you need an account on the website, with truthful details. If the customer does not have one, the account is created automatically at the time of purchase using the email address given in the order; if the email address is already registered, the order is linked to that account. The customer is responsible for keeping their login credentials confidential and for all activity carried out with their account.

4. Prices and payment

All prices are in Euro. Payment is made via Revolut (credit/debit cards, Apple Pay, Google Pay, Revolut Pay) or via Stripe / WooPayments (credit/debit cards and Apple Pay / Google Pay express payments). DigitalGameSharing LTD does not store and has no access to payment card details.

To prevent fraud, some orders may be checked before delivery; in that case, delivery times run from the end of the check. If the check is not passed, the order is cancelled and the amount refunded.

5. Delivery

Delivery times run from payment confirmation:

• Xbox Shared (games): immediate, right after purchase
• Xbox Private Accounts and Keys: 0 to 12 hours
• PlayStation (shared accounts, private accounts and PlayStation Plus): 0 to 12 hours
• Xbox Game Pass: within 24 hours
• Pre-orders (PlayStation and Xbox): the account is delivered right after purchase, not on the release date (Xbox Shared immediately; Xbox private accounts and PlayStation within 0 to 12 hours); the game can be played from release day

The 12 hours apply every day, including at night and at weekends. In most cases delivery takes place within 30 minutes.

Delivery is deemed to have taken place when the account credentials are available in the orders area of the website or the digital key has been revealed. If delivery takes longer than the times stated, the customer is entitled to a full refund.

6. Customer obligations

For shared accounts, the customer undertakes to:

• Not change the account’s password, email or security settings.
• Not share, resell or transfer the account credentials to third parties.
• Not contact Sony or Microsoft about the account provided.
• Not purchase games or additional content on the account.
• Use the account only on home PlayStation or Xbox consoles.

For private accounts and digital keys, the product is intended for the customer’s personal use and may not be resold or transferred to third parties. Private PlayStation and Xbox accounts may be shared with a friend to play together, as explained in the guide, and after delivery the customer may change their email and password; resale remains prohibited.

Gifts and family members: Using the product for the person you are giving it to as a gift, or for a member of your family, is not a transfer to third parties prohibited by these Terms; resale remains prohibited. For gifts, we recommend entering at checkout the email address of the person who will use the game: that way they can log in to the Client Area themselves and manage the order, guide and support on their own.

7. Sharing ban and control system

Sharing orders and credentials with third parties is strictly prohibited, except as provided in section 6 for private PlayStation and Xbox accounts and for gifts. DigitalGameSharing LTD uses verification systems to detect fraudulent activity, including unauthorised sharing, resale and chargebacks.

9. Guarantee

Our products are covered by the 24-month legal guarantee of conformity. If the product supplied (account or key) does not work as described or becomes inaccessible for reasons not attributable to the customer, we will provide a replacement product. If replacement is not possible, the customer is entitled to a refund.

To report a problem or request a refund: write to Willy in the website chat or in the Client Area (my.digitalgamesharing.it) and ask to speak to an operator by typing «I want an operator», or send an email to [email protected] stating your order number. We reply to emails within 24 business hours.

10. Right of withdrawal and refunds

The customer has the right to withdraw within 14 days of purchase. However, as this is digital content, the right of withdrawal is lost as soon as the product is delivered — that is, when the credentials are visible in the orders area or the key has been revealed. Once the product has been delivered, the order is considered fulfilled and a refund cannot be requested because the customer has changed their mind, without prejudice to the legal guarantee of conformity (section 9) and to the following rule for Xbox Shared. At checkout, by ticking the relevant box, the customer requests immediate performance and acknowledges that they lose the right of withdrawal upon delivery. For express payments (Apple Pay / Google Pay) made from the product page, the same consent is given with the payment, as stated next to the button.

Xbox Shared (games): if the customer has played for less than 3 hours, they can request a refund even after delivery using the refund form on the order page of the Client Area (my.digitalgamesharing.it/orders), attaching a video showing them removing the account from the console.

11. Limitation of liability

DigitalGameSharing LTD is not responsible for actions taken by Sony or Microsoft on their respective platforms. Liability towards the customer is limited to the amount paid for the service that is the subject of the complaint.

12. Trademarks

PlayStation, PS4, PS5 and PSN are trademarks of Sony Interactive Entertainment. Xbox, Xbox One, Xbox Series X|S and Game Pass are trademarks of Microsoft. DigitalGameSharing LTD is not affiliated with Sony or Microsoft.

13. Governing law

These Terms are governed by the law of England and Wales. Consumers in the European Union retain the rights guaranteed by the law of their country of residence.

14. Contact

Email: [email protected] — Website: digitalgamesharing.it

DigitalGameSharing LTD — UK Company Number 13621013 — 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom