Returns and Refunds
Last updated: 29 September 2026
Digital products
All products sold on digitalgamesharing.it are digital goods (game accounts and digital keys). The rules for physical goods do not apply.
Before delivery
You have the right to withdraw from the purchase within 14 days without giving any reason. As this is digital content, the right of withdrawal is lost as soon as the product is delivered: at checkout you request immediate performance and acknowledge that you lose the right of withdrawal upon delivery.
If the order has not yet been delivered, you can request a full refund: write to Willy in the website chat or in the Client Area (my.digitalgamesharing.it) and ask to speak to an operator by typing «I want an operator», or send an email to [email protected] stating your order number. We reply to emails within 24 business hours.
After delivery
Once the product has been delivered — that is, when the account credentials are visible in the orders area or the digital key has been revealed — the order is considered fulfilled. From that moment it is no longer possible to request a refund because you have changed your mind, with one single exception:
- Xbox Shared (games): if you have played for less than 3 hours, you can request a refund even after delivery using the refund form on the order page of the Client Area (my.digitalgamesharing.it/orders), attaching a video showing you removing the account from the console.
The guarantee described below always remains valid.
24-month guarantee
All products are covered by the 24-month legal guarantee of conformity. If the product you received does not work as described (account not accessible, missing games, invalid key, activation impossible) for a reason that does not depend on you, we will replace it; if replacement is not possible, we will refund you.
Delivery times
- Xbox Shared (games): immediate, right after purchase
- Xbox Private Accounts and Keys: 0 to 12 hours
- PlayStation (shared accounts, private accounts and PlayStation Plus): 0 to 12 hours
- Xbox Game Pass: within 24 hours
- Pre-orders (PlayStation and Xbox): the account is delivered right after purchase, not on the release date (Xbox Shared immediately; Xbox private accounts and PlayStation within 0 to 12 hours); the game can be played from release day
The 12 hours apply every day, including at night and at weekends. In most cases delivery takes place within 30 minutes. If delivery takes longer than the maximum times stated, you are entitled to a full refund.
Cases where no refund is given
- Product already delivered (credentials viewed or key revealed) when you have simply changed your mind, except for the Xbox Shared rule and the guarantee.
- Account or key working and used correctly.
- Breach of the Terms and Conditions (e.g. changing the password, sharing or reselling the credentials).
How to ask for support or a refund
For refunds and the guarantee, write to Willy in the website chat or in the Client Area (my.digitalgamesharing.it) and ask to speak to an operator by typing «I want an operator», or send an email to [email protected] stating your order number. We reply to emails within 24 business hours. Approved refunds are made within 14 days to the same payment method.
DigitalGameSharing LTD — UK Company Number 13621013